New York UnitedHealthcare Dual Complete® Special Needs Plans

Effective June 1, 2021, UnitedHealthcare of New York will offer its Dual Special Needs Plans (DSNP) – UnitedHealthcare Dual Complete, in the following counties: 

UnitedHealthcare Dual Complete® ONE (HMO D-SNP) H3387-013-000 - Erie, Genesee, Monroe, Niagara, Orleans, Wyoming

UnitedHealthcare Dual Advantage® (HMO D-SNP) H3387-010-000 - Albany, Bronx, Broome, Chautauqua, Dutchess, Erie, Jefferson, Kings, Monroe, Nassau, New York, Niagara, Oneida, Onondaga, Orange, Queens, Rensselaer, Richmond, Rockland, Tioga, Ulster, and Westchester

UnitedHealthcare Dual Complete® (HMO D-SNP) H3387-010-000 - Albany, Allegany, Bronx, Broome, Cattaraugus, Cayuga, Chautauqua, Chemung, Chenango, Clinton, Columbia, Cortland, Delaware, Dutchess, Erie, Essex, Genesee, Greene, Hamilton, Herkimer, Jefferson, Kings, Lewis, Livingston, Madison, Monroe, Montgomery, Nassau, New York, Niagara, Oneida, Onondaga, Ontario, Orange, Orleans, Oswego, Putnam, Queens, Rensselaer, Richmond, Rockland, Saratoga, Schenectady, Schoharie, Schuyler, Seneca, Steuben, Suffolk, Sullivan, Tioga, Ulster, Warren, Washington, Wayne, Westchester, Wyoming, Yates

2021 Health Plans include:

  • UnitedHealthcare Dual Advantage® (HMO D-SNP) H3387-010-000
  • UnitedHealthcare Dual Complete® (HMO D-SNP) H3387-010-000
  • UnitedHealthcare Dual Complete One® (HMO-D-SNP) H3387-013-000

*For specifics on geographical areas served by each plan, reference the 2021 Plan Resource Materials section.

UnitedHealthcare Dual Complete Special Needs Plans (SNP) offer benefits for people with both Medicare and Medicaid. These SNP plans provide benefits beyond Original Medicare, such as transportation to medical appointments and routine vision exams. Members must have Medicaid to enroll. Plan names vary by state and may include one or more of the following:

  • UnitedHealthcare Dual Complete
  • UnitedHealthcare Dual Complete Choice
  • UnitedHealthcare Dual Complete Choice LP
  • UnitedHealthcare Dual Complete Choice Premier
  • UnitedHealthcare Dual Complete Focus
  • UnitedHealthcare Dual Complete LP
  • UnitedHealthcare Dual Complete LP1
  • UnitedHealthcare Dual Complete ONE
  • UnitedHealthcare Dual Complete ONE Plus
  • UnitedHealthcare Dual Complete RP

Health Maintenance Organization (HMO) plans use a network of contracted local physicians and hospitals to provide member care. Generally, members must use these care providers to receive benefits for covered services, except in emergencies. Some HMO plans do not require referrals for specialty care.

Point of Service (HMO-POS) plans include all the features of HMO plans plus the ability to go outside the contracted network for certain health care services - typically at a higher cost. Some POS plans do not require referrals for specialty care.

Preferred Provider Organization (PPO) plans work with a network of contracted local physicians and hospitals, but also allows members the flexibility to seek covered services from outside of the contracted network, usually at a higher cost. Members do not need a referral for specialty care.

PPO plans are available as either local PPO (certain counties within a state) or regional PPO (RPPO) offerings. RPPOs serve a larger geographic area - either a single state or a multi-state area. RPPOs offer the same premiums, benefits and cost-sharing requirements to all members in the region.

UnitedHealthcare Medicare Advantage Special Needs Plans (SNPs) combine the hospital and doctor coverage of Medicare Parts A and B with Part D prescription drug coverage, plus additional features and benefits designed to meet the unique needs of identified Medicare consumer populations.

2021 Plan Resource Materials

Reminder for Special Needs Plan Providers

UnitedHealthcare provides Special Needs Plan (SNP) care providers access to SNP beneficiaries' Health Risk Assessments (HRAs) and Individualized Care Plans (ICPs) in a variety of ways including mailing, faxing, uploading to the Provider Portal or placing Individualized Care Plans in the SNP beneficiary's physical and/or electronic chart.

Care providers should be reviewing the SNP beneficiary's Individualized Care Plans and participating with the SNP Interdisciplinary Care Team to coordinate the beneficiary's care. Special Needs Plan care providers can register online at to begin accessing and reviewing SNP beneficiary Individualized Care Plans via the Care Conductor.